RAM Property Management was designed for rental property owners, By rental property owners
RAM Property Management was born out of necessity. The owners at RAM have been buying, selling, and investing in real estate for years and grew tired of struggling to pinpoint a property manager who could completely meet their expectations. Poor communication, delayed payments, and outrageous maintenance expenses were constant. We finally decided if we couldn’t find a company to meet our expectations, we would create one that would. We have spent years sitting on the other side of the table as investors, which means we understand the wants and needs of the rental property owner. So, what make us different from the rest? We try to focus on three priorities we believe separate us from the rest.
THE RAM DIFFERENCE
CORE VALUES
1
Focus on both the client & Tenant experience
At RAM, it is important for us to manage a property for the owner as well as the tenant. Tenants deserve a great experience in the property while we maintain and protect it. A happy and respected tenant keeps the property in good shape and treats it as their own. Taking care of both the client and the tenant creates a well-balanced experience for everyone and delivers both parties a wonderful result.
2
Personal touch in a digital age
We know that we live in a time where anything that can be done digitally, will be. We love technology and all the options it brings to our team in servicing our clients and residents. However, even in a technology driven age, there are certain aspects of business that cannot be replaced by the newest and greatest technology. There is something to be said for taking the “old school” approach with certain things, and we feel that in the property management industry it’s crucial to maintain the personal touch. That is why we do all of showings in person. If a client trusts us to manage their property, it’s difficult to do that at the highest level without truly knowing the person living in it. This in person interaction allows us to establish solid communication, set clear expectations, and properly vet potential renters at the highest level.
3
Compensation that makes sense
There are multiple ways that property managers get paid. One common theme across the property management industry is that 90% of all management companies consider maintenance to be their largest profit center. As rental owners ourselves, this has and always will be a major pain point. While this maybe the norm, we truly feel it’s not the right way to conduct business. Here is why:
When a management company profits from repairs being made on a property, can the client ever really feel comfortable that they are always operating in THEIR best interest? We truly feel that this creates a conflict of interest in the fiduciary duties of a property manager.
In our experience, when maintenance is a profit center, things tend to break more often. Could be a coincidence, but we think not.
For these reasons, we made the commitment from the beginning that we will never profit when our clients lose. We want to win when you win, not add to the financial burden by making more money on your repair costs.
