RESIDENT Maintenance SUBMISSIONS
***Check out some helpful information about submitting maintenance requests through our resident portal below!***
SUBMISSION TIPS
When submitting a maintenance request online, the more information you can provide up front, the quicker we can get to work! Use this as a checklist prior to submitting for the fastest resolution:
Detailed description of the issue. Be as specific as possible!
PICTURES, PICTURES, PICTURES!!!! The more pictures the better. Take pictures of anything you think could be relevant. This helps us better diagnose the problem and dispatch the correct team quicker.
Consolidate when possible. Don’t feel the need to submit an individual work order for each item if there are multiple. Put everything in one work order, and if it needs to be separated out we will handle that part for you!
ReSPONSE TIME
For Emergency level issues, we have a 24/7 team on standby to receive calls and portal submitted work orders. If you submit a work order after business hours and it is a non emergency, our team will respond the following business day and begin processing the request. Our normal business hours are Monday - Friday | 8:00 AM-5:00 PM Central Time.
